Employee Engagement, what else?
That's not a publicity for coffee. It's about a must read book by Inge Van Belle and Klaus Lommatzsch.
It's about 4 pillars to create a crafting powerful workforce.
Pillar no 1 : THE WHY / THE PURPOSE IN YOUR ORGANISATION
Ask your team members :
Why do we exist?
Which company do we want to be?
How do we want to be recognised by the market and our customers?
Set ambitious goals!
Clement Stone wrote : 'Aim for the moon. If you miss, you may hit a star. '
Pillar no 2 : EMPOWERMENT
If your employees see their job as an unique opportunity to grow and if you give them the freedom to do what they think they should do, you will be amazed by their creativity.
Antoine de Saint-Exupéry wrote in 'Le petit Prince' : 'Si tu veux construire un bateau ne rassemble pas tes hommes pour leur donner des ordres ou pour leur dire où trouver chaque chose. Si tu veux construire un bateau, donne leur l'envie de la mer!'
Pillar no 3 : SENSE OF BELONGING
Make your team members feel PROUD to be part of the 'clan'. So that they want to surpass themselves.
Goethe wrote : 'Niemand weiss wie weit seine Kräfte gehen, bis er sie versucht hat.'
Pillar no 4 : TRUST
Every day again you have to tell your people that you like them and that they are doing a great job. The 2 most powerful words in any language are THANK YOU AND BRAVO!
PEOPLE MAY FORGET WHAT YOU SAID
PEOPLE MAY FORGET WHAT YOU DID
BUT PEOPLE WILL NEVER FORGET HOW YOU MADE THEM FEEL
The more engaged your employees are, the stronger will be the customer experience and that's what we all want, isn't it?